Customer Testimonials

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DealerRater Feb 27, 2021

Dre was great. He was super friendly and worked really hard to get me into the perfect car. He was very knowledgeable about the car and the whole team was great in trying to get the price just right.

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DealerRater Feb 26, 2021

Doug in Parts Dept. and Alan in Service Dept. are always super helpful, they make the dealership experience a good one, they make you feel like you are working with friends, and you feel comfortable that they are going to take care of you.

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DealerRater Feb 26, 2021

Alex was great, though he was a little green he has great potential as a salesman. He did his best not to waste my time and was very quick to find me exactly what I wanted. I did not feel the typical salesman pressure to purchase. I felt as though he was strictly there to guide me in navigating their inventory and provided me with everything I asked for (which was a very long list of wants and necessities). He was respectful and personable as well.

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DealerRater Feb 26, 2021

Jacob L. and Joel W. were amazing and such hard workers. They were able to find me the car I truly wanted. I would definitely recommend working with them to anyone!

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DealerRater Feb 26, 2021

I went in with a service issue and with the help of Kristy Laster and Chris Sloan I came out with a new Jeep! I cannot thank Chris and Kristy enough for the time they spent ensuring that I was a satisfied customer both in the service department and sales department. Their efforts to make a connection and remember me as repeat customer show. They both went above and beyond my expectations. Hendrick is lucky to have them.

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DealerRater Feb 25, 2021

This is my 4th time dealing specifically with James Kennedy and I will try to use him for all automotive needs for future lease and purchase considerations.

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DealerRater Feb 25, 2021

This is the dealership to go to for any of your car needs. I purchased my car from here and the service department has always been able to help me anytime ive had an issue. I highly recommend.

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DealerRater Feb 25, 2021

I couldn’t have asked for better customer service. They knew what they were talking about and were also very thorough and helpful in the process of finding my ideal vehicle.

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DealerRater Feb 24, 2021

Had to diagnosis check engine light for airbag. Got me in and out while I waited. Parts were ordered and will contact me when they arrive.

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DealerRater Feb 22, 2021

Very helpful great personality and great customer service made sure I drove away with the car I wanted most definitely will tell and send people to this location

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DealerRater Feb 22, 2021

Brought in my Jeep Wrangler for oil change and tire rotation. They completed the work in a reasonable time and also fixed a bad turn signal lamp. Good customer service!

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DealerRater Feb 21, 2021

This Dealership is an excellent place to do business with. We had an awesome sales person name Corey and he really took care of us.

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DealerRater Feb 19, 2021

Process was easy. The salesman, Desmond, was easy to talk to and made me feel comfortable with the purchase. The time of walking in and leaving was relatively short. Overall, I feel happy about the purchase.

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DealerRater Feb 19, 2021

Great staff, and Austin did a great job. We went through 4 cars and he was very patient and helped us out. This is our second car purchase from here and both where awesome.

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DealerRater Feb 19, 2021

Great job Hendrick. DeAndre / Chandler/ John were all very professional and easy to work with. Very happy with my new truck and looking forward to driving it. Aaron

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DealerRater Feb 19, 2021

Kristy was very helpful and informative. She was able to get me the vehicle I wanted and finance got me a payment I was comfortable with. She also helped with any concerns I had after purchasing.

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DealerRater Feb 18, 2021

Desmond and the sales team were very professional and went over and beyond to make sure I was completely satisfied, I would recommend your dealership to anyone. Very satisfied.

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DealerRater Feb 17, 2021

Great deals. Great staff. They pulled off a flawless fully remote internet trade and buy deal with me. Delivered to my house and everything. These folks are great.

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DealerRater Feb 16, 2021

Deandre and crystal did a great job. when I need another vehicle I will definitely come back. Thank you for my awesome new Jeep Wrangler.

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DealerRater Feb 13, 2021

Great service from Alex. I didn’t plan on buying a cat for my wife that day. He sent us a pic of the car by text and we decided to take a look. The next thing I know, we we’re leaving with a Lexus. Alex being proactive led to this sale for sure. Great rate and terms. Thanks AMen.

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DealerRater Feb 13, 2021

Such Salesman he was on top of his job, he jump right into it Thank you you have started my VALENTINE OFF WITH A BOOM

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DealerRater Feb 13, 2021

Customer service was Outstanding! Austin Hayes was my salesperson and he was Amazing! He made me feel very comfortable and even made me laugh during the process of purchasing a vehicle! I would recommend Hendrick dealership to my friends and family! Thank you for the Awesome customer service!!

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DealerRater Feb 13, 2021

Lauren Bush was my saleswomen, she helped me find the perfect vehicle. she went through the process smooth, and fast. She answered all My questions and was very knowledgeable and healthful!

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DealerRater Feb 13, 2021

I bought a 2015 scatpack from Lauren and it was a very easy and quick process!! Absolutely love my new car. I would recommend using her and Adam!

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DealerRater Feb 12, 2021

This is my second purchase from Hendrick, Both times DeAndre was there, very polite,and helped me with a couple of issues I had. Thanks

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DealerRater Feb 12, 2021

The service I received was excellent! I just told my salesperson, Austin Hayes, what I wanted and he delivered! My experience was hassle-free and definitely the most pleasant car-buying process I’ve encountered.

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DealerRater Feb 11, 2021

AWESOME SALESPERSON! ROBERT HOOKS MADE MY EXPERIENCE STRESS-FREE!! I AM VERY HAPPY WITH MY PURCHASE! I WILL BE SENDING FRIENDS AND FAMILY MEMBERS TO HIM FOR THEIR NEXT CAR!!

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DealerRater Feb 11, 2021

I must admit, the experience was grand. Never a dull moment while waiting. I want to thank and recommend Robert Hooks for a job well done ensuring me a vehicle to drive back to Selma.

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DealerRater Feb 11, 2021

Great experience from start to finish. Professional employees who know how to treat their customers. I would recommend Hendricks to anyone looking for a dealership that puts the customer first.

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DealerRater Feb 11, 2021

We can’t recommended these guys enough! So great to work with and such a smooth and fast experience! Very pleased and we will use them again!

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DealerRater Feb 11, 2021

I had to return car to body shop to complete repairs 4 mos. after completion of accident repair order. Two items although trivial were not done correctly. I called Tracy & explained my physical problem getting to shop.She sent to gentlemen out to retrieve my car, complete repairs & return car to my residence promptly. I also had them service my car while there! No further problems

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DealerRater Feb 10, 2021

Kristy was great! She was extremely helpful and knowledgeable in the purchase of my new 2021 Ram 1500 Bighorn. She answered all my questions with ease and made the process of buying a vehicle very easy. Their high tech equipment made the paperwork a breeze as well.

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DealerRater Feb 9, 2021

Great experience with Austin Hayes and Chandler Miller! We would definitely do business with Hendrick again! Great selection but we bought exactly what we went to look at.

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DealerRater Feb 5, 2021

I LOVE MY CAR! Lauren was great and very responsive. I drove 10 hours to get the car and I am not disappointed 🙂 she made sure everything was done on time and a speedy process so I could head back home before I had to be at work. The car is in great shape and looked brand new. I’m very happy with my choice and will definitely recommend the dealership to friends and family.

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DealerRater Feb 4, 2021

James was the best. He took good care of my wife while making the decision about purchasing a Jeep. Treated her like she was family. Great experience and will be back to see James

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DealerRater Feb 4, 2021

This place is Awesome especially Robert Hooks. You come in walking and leave out riding. They are friendly , knowledgeable and helpful. Robert Hooks please go see him and tell him LaSonia Sams sent you. You also get a full tank of gas and a 25.00 gift card. Taxes, Stimulus , Employment they got your back.

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DealerRater Feb 4, 2021

Chris managed to literally get me in for service last minute. I had scheduled an appointment but had a personal issue arise and I had to make a quick change. Not only did he take me that very day, he managed to get all my work done in much less time that I thought it would take. As always, this dealership has continually gone above and beyond all I've asked. From sales to service. Great job to a great team!!!!

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DealerRater Feb 3, 2021

Awesome place to purchase a car!! Go see James, he is the best!! He made the process incredibly easy!!! Got me in my dream car!!

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DealerRater Feb 3, 2021

James was the best sales person I have ever dealt with. Treated us like family. We had a great experience at Hendricks. We will be back

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DealerRater Feb 3, 2021

The atmosphere of the dealership was filled with positive energy from entering to leaving.....the care and interaction was awesome..I love the attentiveness of the dealers...I recommend this place to anybody looking to buy a car.

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DealerRater Feb 3, 2021

No appt 5 k service ,showed up got in line ,in and out on am hour . Would have liked a car wash like my Huntsville dealer ,but what can you do .

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DealerRater Feb 2, 2021

Corey Scott is a great worker. He answer questions in a timely mainner. Plus he checks on customer after purchasing and randomly. Awesome job well done.

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DealerRater Feb 2, 2021

Mr.Desmond Gray was very informative and did an excellent job. Once I pay this car off or either come back for another trade in, I’ll definitely will be coming back to see him. Thank you for your help Mr.Gray.

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DealerRater Feb 2, 2021

Mr Hooks was very patient and fair. Couldn't have asked for a better experience purchasing a quality pre-owned vehicle from Hendrick DJCR. He worked tirelessly to get me into the vehicle I specifically asked for.

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DealerRater Feb 2, 2021

I'm happy with my new truck. I wish I would have came here first. Great dealership. The people who work here are very friendly

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DealerRater Feb 2, 2021

The environment was great. The staff was extra friendly and my sales person went above and beyond to make my experience was great. I got the vehicle i was interested i.

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DealerRater Feb 2, 2021

Excellent service. They explained everything very well. I traded my corvette for a used one. Got what I wanted out of my car. The trade was fair and chandler and Charles were great

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DealerRater Feb 1, 2021

John Adkins was a great sales rep. Very patient, knowledgeable, and professional. Chris Bell was our finance manager and made that process smooth and seamless.

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DealerRater Jan 31, 2021

Crystal was extremely personable, and it was a joy interacting with her. I appreciate her need to make sure we are satisfied. I will tell all my friends to buy a car from Crystal!!

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DealerRater Jan 31, 2021

Awesome experience from begging him to end. Everyone at Hendrick CDJR was extremely knowledgeable and helpful. I would highly recommend to anyone looking to purchase a vehicle.

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DealerRater Jan 30, 2021

Awesome! Friendly, personable & professional!The experience was calming, encouraging & reassuring! I am grateful to have been given the opportunity to persevere and purchase my new car!

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DealerRater Jan 30, 2021

Thank you for helping me get into a reliable Jeep Cherokee. I would recommend this dealership to other people in the future. Here is to the future

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DealerRater Jan 29, 2021

My experience here is always great. They take care of their customers and ensure a quick and professional experience. I would recommend hendrick to any and everyone.

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DealerRater Jan 29, 2021

Hendrick Chrysler Dodge Jeep RAM Hoover. Always friendly helpful service staff with great service and a good waiting area. Supplies multipoint check list and explains deficiencies.

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DealerRater Jan 28, 2021

Austin was amazing & worked with me looking at whatever car I wanted. He made sure I left with the best deal and the exact car I wanted.

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DealerRater Jan 28, 2021

Easy to make a service appointment online and on a day and time convenient for me. Efficient check in process with computerized records. Marcus kept me advised of the status of my Jeep service and answered all of my questions. Convenient waiting room with WiFi and coffee. Did not have to wait long and easy check out. A complimentary wash would be nice. Labor rate a little high at $145/hour and should be $125. They did send me a service coupon which saved me money. Recommend their service.

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DealerRater Jan 27, 2021

Hendrick provided the best car buying experience that I can recall in my life. Alex and I walked in with some trepidation because our experiences with previous car lots weren’t so great. We were met by Lauren - she listened to us; found what we were looking for. Adam, the sales manager came talked us through the pricing and negotiating and then Chandler came in and finished up the financing. everything was so efficient and on point with everything we wanted. I don’t know what else I can say. what an outstanding experience it was! Special thanks go ...

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DealerRater Jan 27, 2021

Everyone was nice and friendly it was a great experience they did what they said they would do you couldn't ask for better people

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DealerRater Jan 27, 2021

He’s so nice and helpful with our needs for a truck. Go see him so he will find a good and nice vehicle for you! 🤗

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DealerRater Jan 27, 2021

My husband and I purchased a previously owned vehicle last week. Awesome customer service and we absolutely love the car ! I have recommended the dealership to everyone I know .

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DealerRater Jan 26, 2021

I would like to thank Steven Turner my sales agent for outstanding Service, Professinal Expertese and Imasing Customer Service with several follow ups weeks after my car was delivered. I am super happy with my car and I would like to recommend Steven to be promoted or selected for the employee award! Thank you. Ivan LUTIN

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DealerRater Jan 26, 2021

Everyone was wonderful to work with! They did everything they could to get me what I wanted! I could not be happier! I will definitely be back!

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DealerRater Jan 26, 2021

I bought my first car a few day ago with Hendricks Automotive Group and it was a smooth first experience! I worked with John Adkins and he was great to work with. His customer service is 100% and he’s very easy to talk to. I felt comfortable right from the beginning and I would recommend going to this agency and asking for John!

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DealerRater Jan 25, 2021

Charles was great to work with, excellent salesman. We were able to get the vehicle we were looking for with no issues. Thanks so much!

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DealerRater Jan 24, 2021

All of my experiences with Hendrick have been positive. From the time I first shopped, to the purchase and two service visits, everyone I've encountered has been professional and courteous. I have recommended Hendrick multiple times to others considering a new vehicle.

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DealerRater Jan 24, 2021

Bad credit No credit any credit Hendrick got you! Thank you Desmond for all you have done. Went above and beyond just to make sure I was satisfied. Thank you once again.

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DealerRater Jan 23, 2021

Great experience- quick, efficient, I have no problems with anything. Steven was very fair in everything he told me and showed me and was an overall great experience.

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DealerRater Jan 23, 2021

Excellent Service as always, from Chris Sloan and his team. Chris was Very professional in handling our service work and explaining what was done and needed to be done on future.

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DealerRater Jan 22, 2021

2nd purchase from Hendrick in Hoover. Always a great experience. James was awesome and gets it done! Great selection and very knowledgeable about the Jeep’s.

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DealerRater Jan 22, 2021

I was really impressed by the inventory! There was so many cars to choose from and everyone there was really friendly! James Kennedy was fast and efficient at finding our dream car and helped us with everything we needed!! Thank you James

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DealerRater Jan 22, 2021

Very pleasant experience. Very friendly. Clean atmosphere. Great overall customer service. I would definitely return for service or the purchase of a vehicle here for sure. A++

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DealerRater Jan 22, 2021

Lauren made this process seem easy . We handled everything by phone. Pulled up and signed paperwork and left ! Easy peasy!! No one has all day to sit in a dealership and haggle. She was terrific!

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DealerRater Jan 22, 2021

I have been dealing with Hendrick Jeep division for the past five years. I have always had quality service representatives who are friendly and helpful.

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DealerRater Jan 21, 2021

I absolutely loved the service at this dealership! My salesperson, Mr. John Adkins, was incredibly knowledgeable and very committed to making sure I had an amazing experience and got to see cars that matched my needs. While I was not originally sure about what car I wanted, Mr. John Adkins patiently walked me through the options available and what made sense for me. I would 100% recommend this dealership and Mr. John Adkins to anyone searching for a car!

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DealerRater Jan 20, 2021

James did a great job and got me in a car . They cleaned it fueled it up and made sure I liked it ! FORD EDGE SPORT

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DealerRater Jan 20, 2021

Desmond was very helpful. He got me the car I wanted. I recommend you see Desmond for all of your car needs! Thanks for being a Great Salesman!

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DealerRater Jan 18, 2021

Marcus was a Great!!! Very nice person!! I really appreciate him. He was very informative on the questions I asked him. He made sure I knew of what I needed to request on my next visit. Thanks again Marcus.

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DealerRater Jan 16, 2021

Took my 2019 Dodge Durango in for it's first oil change. Also had a few questions that were answered promptly. Anthony was very professional and helpful.

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DealerRater Jan 15, 2021

Dennis in the body shop and Mike in Service were great. All the ladies in the body shop office kept me updated and the main operator was great with getting me help.

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DealerRater Jan 15, 2021

6 hours ago Mr Robert Hooks Was Very Professional!!! I Love The Service And Great Business I Received!!! This Is My 4Th Car With You Guys!!! I Love Hendricks!!!!!

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DealerRater Jan 14, 2021

DeAndre iis a great salesman and very informative. He made the experience worthwhile and as painless as possible. Will do business with him again when the time comes.

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DealerRater Jan 14, 2021

Great experience. Helped me to start 2021 off the right way....... Also very knowledgeable and efficient. This was my second time doing business with Hendrick.

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Cars Jan 12, 2021

I came in with an impossible situation. I was upside down (by a large amount), truck was in the shop, and didn’t think there was a chance anything would work. I went to Hendrick to look at a used Grand Cherokee and left in a brand new Grand Cherokee for less than I would’ve been paying for the used one! James Kennedy is in a league of his own. He and Steve helped me through the entire process, made sure my needs were met, and so much more. They went above and beyond to make sure I was ...

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DealerRater Jan 12, 2021

I came in with an impossible situation. I was upside down (by a large amount), truck was in the shop, and didn’t think there was a chance anything would work. I went to Hendrick to look at a used Grand Cherokee and left in a brand new Grand Cherokee for less than I would’ve been paying for the used one! James Kennedy is in a league of his own. He and Steve helped me through the entire process, made sure my needs were met, and so much more. They went above and beyond to make sure I was ...

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DealerRater Jan 9, 2021

Joshua Lovett helped me get in contact with a sale rep Desmond who helped me to get a vehicle with lower payments. They awesome people and really professional.

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DealerRater Jan 9, 2021

I come to Hendericks Dodge in Hoover, Al. Anthony Johnson take care of my car in service department. Since, I bought a car here, the staff are very friendly an waiting on you when you pull up. Anthony Johnson goes above an beyond to make sure the customer is safe an happy! I ask for him personally bc he is outstanding!!! He get the job done! Thank you so much!! Crystal Gandy

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DealerRater Jan 8, 2021

I had a great experience with Hendricks Chrysler Dodge Jeep RAM Hoover. Crystal Mackey was the sales person that help my family and me get into our 2017 Jeep Wrangler. Everyone is very professional and work to get you the best price!

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DealerRater Jan 8, 2021

Steven is my salesman and has knocked it out of the ballpark on the great job he has done for me! Satisfied completely and would recommend this dealership to anyone!

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DealerRater Jan 7, 2021

Chandler... You are my man! I woke today still excited and not feeling like I bought a truck yesterday! That is a great thing because other dealerships are exhausting! I love you guys!

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DealerRater Jan 7, 2021

Kristy is a jewel!!! She made buying a truck fun! We laughed and laughed! She is truthful and kind, not fake at all. She is just amazing and has now become someone I will call my friend! Chandler and Chris in finance are awesome too! I have bought 2 challengers from you guys and now a Laramie! I know! Funny they are so opposite!

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DealerRater Jan 6, 2021

They did work on my vehicle purchase quickly but the final numbers where miss leading information. The final numbers was not what I expected or what was told to me and no concern for it.

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DealerRater Jan 6, 2021

Deandre is a great sales person. He is a person that I would trust to get you what you want and satisfied you to leave the car lot happy and satisfied. I will always do business with Deandre because he provides customer service satisfaction.

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DealerRater Jan 5, 2021

Highly recommend Hendrick dodge and Corey Scott to anyone looking to buy a new vehicle. Corey Scott is a great salesman and will do anything to help you get into the vehicle you want

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DealerRater Jan 5, 2021

Crystal service was amazing ! I would definitely suggest anyone to come to hendrick Chevrolet & ask for her..she is definitely my number one go to rep

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DealerRater Jan 5, 2021

Thank you so much to Kristy Laster for an absolutely enjoyable sale today. We got there around 10:30 and were warmly greeted by Kristy. We had talked by phone about this particular van and when we got there she had everything lined up ready to go and we were headed home by 12:30. We love our 2020 Chrysler Pacifica Limited and the friendly people at Hendrick Chrysler, Dodge, Jeep, Ram in Hoover, Alabama!!!

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DealerRater Jan 4, 2021

DeAndre was so helpful and knowledgeable about my new car!! He answered every question I had and even checked back with me after I purchased the car. He is an awesome salesman and I will definitely be back!

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DealerRater Jan 4, 2021

John Adkins was very professional and asked me the right questions to get me into the correct Vehicle. I purchased a Gladiator and have been extremely pleased.

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DealerRater Jan 4, 2021

Lauren Bush is on top of her game! We will definitely be back. Thank you for making my 16 year old soooooo happy!! Just a note all that is working at Hendricks definitely needs to speak to all who is present. The masks are required but having a verbal smile is as well.

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DealerRater Jan 4, 2021

Great dealership. Goes beyond your expectations. They took the time to find the right car for the right price. Understood the situation and helped 100 percent. I’ll continue to buy all my cars from here.

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DealerRater Jan 3, 2021

Dealt with Alan Caldwell on getting a replacement key and fob for my Chrysler Pacifica. Although it took several weeks to get the parts from the factory, he called me promptly when it arrived. I called the next day to get it programmed and he had the key cut and the programming set up when I arrived. Outstanding service.

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